1. Who We Are
Our website address is: https://www.divinabags.com. At Divina Bags, we are committed to safeguarding your personal data and ensuring a secure, transparent shopping experience.
2. Information We Collect
When you interact with our website or place an order, we may collect the following information:
- Personal Information: Full name, email address, phone number, billing address, and shipping address.
- Payment Information: Processed securely via PCI-compliant payment gateways (Stripe, PayPal). We never store raw credit card numbers on our servers.
- Technical Data: IP address, browser type, device identifiers, and browsing activity.
- Cookies: Session tokens, shopping cart persistence, and analytical preferences.
3. How We Use Your Information
We use your information exclusively to:
- Process, pack, and fulfill your orders with live shipment tracking.
- Provide dedicated 24/7 customer care and handle return/exchange inquiries.
- Improve our Next.js storefront performance and security.
- Send order updates and optional marketing promotions (only with explicit consent).
4. Data Security & Storage
We deploy enterprise-grade SSL 256-bit encryption, strict firewalls, and tokenized credentials to safeguard all transactions and personal records.
5. Your Rights
You have the right to access, rectify, or request deletion of your personal data at any time by contacting our privacy team at [email protected].
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